POST

TicketCustomFields.Edit

Update a ticket custom field definition. The storage name (a-{id}) is kept so existing Ticket.Add values still match. Same form fields as TicketCustomFields.Add. Requires owner or member-admin.

Permissions

User must be logged in with a valid bearer token.
The user must be from the same company domain as the request Host (call the API on that account subdomain or allowed custom domain). A token from another company returns success=0, error user_not_in_company.
Returned or changed records are limited by the user permissions, team access, folder access, and account settings.

Action

Updates the requested TicketCustomFields record after validating permissions and input fields.

Push Service

Pushes event ticketcustomfields.updated to users who should see this change.

Automation

No automation is run for this function.

Special Instructions

On a company subdomain (e.g. https://{user_domain}.bull36.com) the user must match that Host — Login and protected APIs reject another company with success=0, error user_not_in_company. On a main brand host (bull36.com, biz1.co.il, mastrocrm.com, …) the company domain gate is skipped.
Identify the field with name=a-1731562297 (preferred) or edit_id (dashboard index) plus optional sub_edit_id for a grouped field.
Omit a property to leave it unchanged. name_en/name_he stay required only when you send them empty.
To move a field into a group, send grp_name_he / grp_name_en or group_name.

Required Parameters

No body parameters are required for this function.

Optional Parameters

Name	Type	Sample	What it gives
`name` post	string	`a-1731562297`	Field id to update. Aliases: field_name, update_field_name.
`edit_id` post	int	`0`	Top-level index. Alias: data_id.
`sub_edit_id` post	int	`0`	Child index in group_data. Alias: sub_data_id.
`type` post	string	`text`	Field type.
`name_en` post	string	`ORDER_ID`	English label.
`name_he` post	string	`ORDER_ID`	Hebrew label.
`show_hide` post	int	`1`	1 show, 0 hide.
`require` post	int	`0`	1 required.

Authentication

Send the bearer token returned by Login in the request header. The user must be from the same company domain as this Host — a token from another company is rejected (user_not_in_company).

Authorization: Bearer YOUR TOKEN

Sample Request

{
    "url": "\/app\/TicketCustomFields.Edit",
    "method": "POST",
    "headers": {
        "Authorization": "Bearer YOUR TOKEN"
    },
    "body": {
        "name": "a-1731562297",
        "name_en": "ORDER_ID",
        "name_he": "ORDER_ID",
        "show_hide": "1"
    },
    "url_user": "https:\/\/{user}.bull36.com\/app\/TicketCustomFields.Edit",
    "url_domain": "https:\/\/{domain}\/app\/TicketCustomFields.Edit"
}

Endpoint

POST /app/TicketCustomFields.Edit
POST https://{user}.bull36.com/app/TicketCustomFields.Edit
POST https://{domain}/app/TicketCustomFields.Edit

Sample Output

{
    "success": 1,
    "message": "Your Custom",
    "name": "a-1731562297",
    "socket_event": "ticketcustomfields.updated"
}

JavaScript Example

const token = 'YOUR TOKEN';
const body = new URLSearchParams({ name: 'a-1731562297', name_en: 'ORDER_ID', name_he: 'ORDER_ID' });
const res = await fetch('/app/TicketCustomFields.Edit', { method: 'POST', headers: { Authorization: 'Bearer ' + token }, body });
console.log(await res.json());

Error Example

{
    "success": 0,
    "message": "Ticket custom field not found."
}